Quality Assessment
Get an insight into client communication and identify the key improvement areas. Improve quality and offer better CX.
Call recording software in call centers goes beyond basic recording, offering advanced features like analytics, transcription, and sentiment analysis. These tools enable businesses to gain deeper insights into customer interactions, enhance agent training, and optimize overall performance.
Get an insight into client communication and identify the key improvement areas. Improve quality and offer better CX.
With the integration of text-to-speech software, get better insights into the call quality. Keyword spotting helps to learn about major customer issues.
Analyse customers' requirements and meet their expectations. Expand the customer base by resolving issues at the earliest.
The call records are stored in the cloud. Agents can quickly locate the files and access them, which saves time. They can provide quick and better customer responses and provide a better CX.
The call recording software automatically records the conversation between the customers and the agents. It enables agents to focus on their primary goal of providing an enhanced CX.
Cost-effective solution with a comprehensive range of capabilities
Use the call logs to provide hands-on training to the employees. Improve their skills with examples from real conversations.
Access to the conversation between the agent and the customers helps analyse the agent's productivity. Companies can provide the right training to upskill them.
No hardware is required. Use the smart pug-play solution and integrate it with the existing CRM to engage customers better.
Know your customers better by continuously analysing the conversation and striving to provide a better CX.
With complete visibility into the call operations, businesses make informed decisions and formulate better strategies to augment business growth.
If required, call logs act as an indispensable source of data that can be produced as evidence in lawsuits.
Call recording software in call centers goes beyond basic recording, offering advanced features like analytics, transcription, and sentiment analysis. These tools enable businesses to gain deeper insights into customer interactions, enhance agent training, and optimize overall performance.
Soumya IT Solution's call center tool utilizes advanced call recording software to enhance customer service quality by automatically reviewing all communication channels, identifying agent performance issues, and generating call scores for coaching needs.
Call recording software, like Soumya IT Solution's, can identify coaching opportunities by analyzing agent performance and using AI-driven call scores. This improves call handling quality, reduces supervisor escalations, and boosts productivity.
Modern call recording solutions like Soumya IT Solution use conversation intelligence to analyze customer conversations, providing valuable insights for proactive measures and enhancing the customer experience.
Real-time analysis in call recording apps enhances call center technology by providing agents with real-time guidance, context-sensitive prompts, and live call overviews, improving issue resolution and customer experience.
Soumya IT Solution call recording solutions integrate with cloud systems, dialer systems, and video conferencing platforms, analyzing performance metrics and areas for improvement, leading to improved business results and customer satisfaction.
Advanced call recording apps like Soumya IT Solution enhance contact center performance by utilizing AI and cutting-edge technologies, improving agent performance, customer experience, and conversion rates, ultimately increasing ROI.
Soumya IT Solution stands out as a comprehensive solution in call recording, offering an array of features that cater to the multifaceted needs of modern call centers. Soumya IT Solution mobile app provides extensive features to streamline sales conversations and enhance productivity.
Record and transcribe sales calls effortlessly, allowing users to revisit meaningful conversations and extract valuable insights.
Automatically identify critical moments in sales conversations, such as objections, interests, or next steps, to focus on essential points and take action accordingly.
Take detailed notes during sales calls, annotate essential points, and tag team members for collaboration, ensuring all crucial information is captured and shared seamlessly.
Leverage AI-driven analytics to gain deeper insights into sales conversations, identify patterns, trends, and opportunities, and make data-driven decisions to drive sales performance.
Seamlessly integrate with CRM systems, email platforms, and other sales tools to ensure data consistency and streamline workflows across different platforms.
Access and manage sales conversations from anywhere, anytime, using the mobile app, enabling sales professionals to stay connected and productive while moving.
Ensure data security and compliance with industry regulations by implementing robust security measures, encryption protocols, and access controls within the mobile app.
Customize the app interface, notification settings, and reporting preferences to suit individual user needs and preferences, providing a personalized and intuitive user experience.
